Value: While at Experian I re-started the Anti-Virus Task Force -- a cross-functional team that served as first-responders to security incidents. The service started with a focus on desktop and email virus protection and eventually spawned several related services focused on computer forensics and anti-phishing (webpage spoofing). These services protected the company from a variety of risks and provided management with better information on the root cause of risks.
People: The team consisted of technical team leads from across the operations team, including networking, desktop, email, Active Directory, Unix and helpdesk. Based on the level of the incident and type of threat I brought the appropriate team members in to help respond to each incident. This service was 24 / 7 and involved interacting with team members and law enforcement from around the world.
Impact: By taking a fast-response approach, the teamto quickly addressed threats and limited the impacts from attacks. This approach reduced the amount of information attackers could harvest from Experian and as a result theymoved on to focus on targets with slower responses, like our competitors. Over a six month period the team saw a significant increase in the effectiveness of defenses and a decrease in the number of attacks targeted at Experian.
My Role: While this Anti-Virus Task Force had existed in the past, it had fallen out of use prior to my arrival. When we saw a spike in virus and other attacks, we decided to restart the service with a new "fast-response" approach that I championed with management. Since this was an early role within the organization I received significant help running the service from management.
Chapter in Book: (2004) Barken L., Eder J. et al. Securing Our Wireless Community. In Wireless Hacking. (pg. 33-56). New York: Syngress Press. ISBN 1-931836-37-X [Click here to see summary]
Article: (2003, Aug.) Take Control of Wi-Fi Security. Mobile Business Advisor. [Click here to see text of article].
Employer: Experian, Inc. (Subsidary of Experian PLC)