Value: When I joined Experian, the company was a US $3 BN revenue per year company with over 6,000 employees in the Americas. As an information broker, Experian's team of employees use the internet for a wide variety of research, and the company required a customized service for web filtering to support this wide range of use, while still minimizing exposure to risk from browsing dangerous, pornographic, or non-work-related websites.
People: This service served the US employees within the company and I ran the service on a daily basis. Periodically, the networking team would participate in upgrades or troubleshooting.
Impact: Using Cisco equipment installed by our Cisco engineers, I developed a custom-fit service that put employes in groups and websites into categories to make sure the Experian team had unfettered access to appropriate websites while still blocking high-risk content. For medium risk content we used the filters to slow down websites and deter inappropriate use (i.e. adding a 2 second delay to every page click on social sites for non-marketing team members). The service ran successfully during my tenure with no interruptions to the over 6,000 employees, and this included a 24 hour turnaround on service requests.
My Role: The infrastructure for this service was already in place when I arrived with a default set of filters in place; however, there was no concept of a service, just a product that had been installed. I worked with management to develop an understanding of the enterprise requirements and gradually customized the solution into a service that better met the ongoing and changing needs.
Note: While at Ernst & Young, LLP I had earned my Cisco Certified Networking Associate (CCNA) certificate that helped with running this service.
Employer: Experian, Inc. (Subsidary of British Public Company)